At Calmora Pakistan, your comfort and trust matter to us.
We want every customer to feel confident when ordering from us.
If you are not satisfied with your purchase, we’re here to help.
30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.
You may request a return if:
- The product arrives damaged or defective
- You receive the wrong item
- The product is unused and in its original condition
- The item is returned in its original packaging
Non-Returnable Conditions
For hygiene and safety reasons, we may not accept returns if:
- The product has been heavily used or damaged after delivery
- The item is missing original packaging or accessories
- The return request is made after 30 days of delivery
Refund Process
Once we receive and inspect your returned item:
- Approved refunds are processed within 5–7 business days
- Refunds are issued via bank transfer or the original payment method (where applicable)
- Shipping charges are non-refundable unless the mistake was on our side
Exchange Policy
If your product arrives damaged or defective, we can offer:
- A replacement product
- Exchange for the same item
- Refund (depending on the situation)
Please contact us within 48 hours of delivery with clear photos/videos of the issue.
Return Shipping
Customers may be responsible for return shipping costs unless:
- The wrong item was sent
- The product arrived damaged
- There was a verified issue from our side
How to Request a Return
To start a return or exchange request, contact us with:
- Your order number
- Full name
- Phone number
- Reason for return
- Photos/videos (if applicable)
Contact Information
Email: junkhan111@gmail.com
Website: Calmora Pakistan
Important Notes
Calmora products are designed to provide comfort and wellness support.
Results may vary from person to person depending on usage and individual body response.
We reserve the right to refuse returns that do not meet the conditions above.
Thank you for trusting Calmora Pakistan 💛